Provider Frequently Asked Questions

Why NASW member social workers?

The National Association of Social Workers is the largest professional organization of social workers in the world with over 140,000 active members, and has state and community-based chapters in all 50 states. Our members share our commitment to promoting the well-being of individuals, families and communities.
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What is NASW Assurance Services?

NASW Assurance Services, Inc. is a wholly-owned subsidiary of NASW, responsible for designing, securing, and overseeing high quality, competitive insurance, financial and other programs and services offered to social workers. We have created EAPrefer® as a revolutionary program, designed to meet the counseling needs of employees across the country, and as a benefit for NASW members, to help them supplement their existing practices.
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How can EAPrefer help me?

EAPrefer efficiently helps EAP network providers find qualified professionals easily and quickly. Using our database, EAP network providers can match social workers with their clients in need. You can find a social worker in the right location, who has the appropriate level of education and licensure; and who carries professional liability insurance. Then, you can contact the social worker immediately to get them started with your client.
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How do I know if social worker professionals in your program are qualified?

All participants in the EAPrefer program must be members of NASW, represent to their degrees and licenses, and hold appropriate professional liability insurance for their state. Our social workers are master’s-prepared and clinically licensed, having experience and expertise in the areas your clients need most. On account of their competencies, EAPrefer does not require participants to have specific certifications in the industry, however, if a member has additional certification it will be listed on their profile.

Our professionals understand the sensitivities of EAP work, from industrial psychology and industrial sociology to social work and human resources.
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What types of services do your social workers have experience with?

Participants provide us with information on their work experience, language abilities, geographic availability and diverse areas of expertise, which may include: aging parent/caregiver issues; substance abuse; marriage and relationship counseling; financial stressors; childcare concerns; partner abuse; critical incident response; disaster response; ongoing therapy; and work and life training (coaching) and workshops (seminars).

All of this information is available to you so that you can match your client’s needs with the qualifications and experience of the applicable social worker.
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Do all the social worker professionals in your program have MSW degrees?

We know that in order to provide EAP services in most states social workers are required to have MSW degrees and be licensed to practice counseling without supervision in their state. Our state-of-the-art database is searchable by degree (MSW and BSW). We also include information on BSW-prepared social workers, who have experience in leading training and coaching workshop programs, as an additional benefit for those EAP network providers who may need them.
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Does EAPrefer have social worker professionals in every state?

As of 2012, EAPrefer has launched nationally. Our comprehensive database has qualified professionals in all U.S. states and territories.
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How do network providers access the EAPrefer database?

Only EAP network providers who are partners in the EAPrefer program may access the database of social worker professionals. Please contact us to discuss becoming a partner. We will tell you more about how the program works, and develop a tailored letter of agreement between NASW Assurance Services and your company. We also encourage EAPrefer members who own their own EAP companies to join as a partner. You can request more information by emailing us at eap@naswasi.org.
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Our standard reimbursement rate is lower than yours; can we still become a partner?

In order to fairly compensate the social workers who are part of the EAPrefer program, we require that our EAP network partners set their payments at a minimum reimbursement rate of $60.00 to 65.00 per hour (that rate may be higher depending on geographic location).
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How do we reimburse the professional social worker?

Your company reimburses the social worker directly.
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Are we required to refer a minimum number of cases to be part of the EAPrefer program?

There are no minimum referral requirements to participate in EAPrefer; however, we hope our database becomes your trusted source for professionals. Our goal is to foster a long lasting relationship between EAP network providers and our members that will lead to successful case referrals. After becoming an EAPrefer partner, your organization will receive monthly updates about the progress of the program and we request monthly updates about case referrals from your organization.
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What happens when I contact a social worker to provide counseling?

Once you locate the right social worker for your needs, you can contact them directly by phone or by email, explaining the specific client need and location. Social workers decide whether or not to accept a specific case based on their own availability. Please do not forget to identify yourself as an EAPrefer partner and mention to the social worker that you found their contact information in our database.
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Do the social workers have access to office space for counseling?

As part of the information on each social worker in the database, we note whether or not they have access to office space outside their home for counseling. Depending on the requirements of your individual EAP program, you may require that only individuals with access to such office space are eligible to provide your clients with counseling services.
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How can I participate in this program?

Please contact us to discuss joining EAPrefer as one of our EAP network provider partners. We will tell you more about how the program works, and develop a tailored letter of agreement between NASW Assurance Services and your company. You can request more information at eap@naswasi.org.
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